There are occasionally issues with projects that were created in previous versions of Design & Print. These include not being able to save a project or images not loading past 99%.
Deleting and re-inserting the images may solve this issue.
When your project is open - after clicking on the Save button (top right of the screen)
You should see the following box appear: Options to save
![User-added image](https://avery.sugarondemand.com/custom/KBImages/0EM1A000000A8E7.png)
If you're using images in your project - try to delete them and save the rest of your design
- If your project is able to save after deleting the images:Convert the image file to a different file format. Then add the new image and attempt to save the project
![User-added image](https://avery.sugarondemand.com/custom/KBImages/0EM1A000000A8Eq.png)
You can also upload images directly to your account by clicking on the Files tab and selecting Upload File
![User-added image](https://avery.sugarondemand.com/custom/KBImages/0EM0h000000V44Y.png)
When designing and adding the images to your project- search for the files saved in My Account
Try switching to a different internet browser - Chrome is the most compatible browser to use with Avery.com
(Project design will be lost)
![User-added image](https://avery.sugarondemand.com/custom/KBImages/0EM0h000000V44Y.png)
When designing and adding the images to your project- search for the files saved in My Account
Try switching to a different internet browser - Chrome is the most compatible browser to use with Avery.com
(Project design will be lost)
If Chrome is already being used - try clearing your Browsing Data - beginning of time / close out of all pages / open a new page to make a new connection with our site (Project design will be lost)
You can try going to projects and instead of opening, select Apply a design to another product and use the same template number and see if that works.
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